As the dealer who sold it no longer exists, the manufacturer advised me to take it to the next closest dealership. They were really helpful and diagnosed the issue as an ECU failure and requested the part from the manufacturer. However, the part is on backorder and will take another two weeks to arrive.

I feel like I’ve been financially wronged as my motorbike never even made it to its first service due to the miles completed. Ideally, I want all my money back and asked the manufacturer for this. However, they said that because the sale agreement was with the dealer, they will not give a refund. Instead, all they have done is given me a courtesy bike and told me I will have to wait for the new part that they will get replaced.

I’m now in a state of limbo as I’m having to use an alternative moped and no one is willing to assist. I’m around £2,000 into a moped that doesn’t seem to be getting fixed anytime soon.

What can I do?

Answer

Getting a new bike is meant to be fun, not a ball ache. My advice is that if the manufacturer is willing to get the ECU and get it fitted, the cheapest and fastest way to resolve this is to wait for the part to arrive in a few weeks and for it to be fitted.

However, you do have other options and you could try and get a refund. As your contract was with the dealership who sold you the bike, you could look to them to refund you. However, whilst this is potentially possible, as they have gone into liquidation, if you use solicitors to do this, it will likely cost you several thousand pounds and you may ultimately need to issue court proceedings which will take longer than a few weeks.

Furthermore, even if you took the dealership to court and won, if they do not have any money you may never actually get anything, making it a pointless and expensive exercise.

If this were me, I would use the free courtesy bike and wait for the ECU to arrive and be replaced. You could end up spending a lot more than £2,000 trying to get a refund of £2,000 from a liquidated company, and may not even get the money back—even if you won at court.

Andrew Prendergast

Motorcycle Sport & Leisure – October 2025