Regulatory information

Regulatory information

Our office is located at Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA.

Our VAT registration number is: GB 197 2964 09

The names and contact information for the solicitors and partners of White Dalton Motorcycle Solicitors can be found on our contact and team pages.

Regulation

White Dalton Motorcycle Solicitors are regulated by the Solicitor Regulation Authority (www.sra.org.uk) registration number 60386

We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

Our Professional Indemnity Insurance Provider

In accordance with Rule 4 SRA Indemnity Insurance Rules 2011, our providers name and address for Indemnity Insurance.

Our complaints procedure

If you have a complaint, which could include a complaint about our bill, please contact our Office Manager.

You can contact our Office Manager at: White Dalton Motorcycle Solicitors, Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA. The Office Manager will give the details of your complaint to the Managing Partner.

If we have to change any of the timescales set out below we will let you know and explain why.

What will happen next?

  1. We will send you a letter acknowledging your complaint and asking you to confirm or add further explanation of any details. If it seems appropriate we will suggest a meeting at this stage. We will also let you know the name of the person who will actually be dealing with your complaint.
  2. We will then record your complaint in our central register and open a file for it. We will also investigate your complaint by examining the relevant file.
  3. If appropriate you will then be invited to discuss and hopefully resolve your complaint. We would hope to be in a position to try to resolve your complaint no more than 14 days after first receiving it in writing. The Managing Partner will write to you setting out their views on the situation and any redress that we would feel to be appropriate.
  4. At this stage, if you are still not satisfied, please let us know, in writing. We will then arrange to review our decision. We would generally aim to do this within 10 days of such notification. This will happen in one of the following ways.
    • The Managing Partner will review their own decision.
    • We will arrange for someone in the firm, who has not been involved in your complaint, to review it.
    • The Senior Partner will review your complaint.
    • We will invite you to agree to independent mediation. We will let you know how long this process will take.
  5. We will let you know the result of the review within five days of the end of the review. At this time we will write to you confirming our final position on your complaint and explaining our reasons. We will also provide you with the name and address of the Legal Ombudsman. If you are still not satisfied, you can contact them about your complaint. We very much hope that this will not be necessary.
  • Request a Callback

    Complete the form below and one of our team will call you back. Alternatively call us on 0800 783 6191 to speak to a member of our team. Office hours are 9am to 5pm Monday to Friday.

  • This field is for validation purposes and should be left unchanged.

Contact Us

Call us on 0800 783 6191 to speak in to a member of our team, complete our contact form or email us on mail@whitedalton.co.uk and we'll call you back. Office hours are 9am to 5pm Monday to Friday.

Client Feedback

White Dalton have handled 1000's of motorcycle accident cases over the years. Here is some feedback from some of our recent clients...

Contact Us

Call us to speak in to a member of our team. Or fill out our contact form and we'll ring you back. 0800 783 6191

0800 783 6191

Our phone lines are open 9am to 5pm, Monday to Friday

We Ride, We Know...

White Dalton Motorcycle Solicitors are Britain’s most specialist motorbike accident compensation claims solicitors, dealing with all legal aspects of motorcycle accident compensation claims.

Every one of our motorbike solicitors rides and we have total motorbike experience. We have years of experience in successfully gaining compensation for motorcyclists injured on the road.

  • Request a Callback

    Complete the form below and one of our team will call you back. Alternatively call us on 0800 783 6191 to speak in to a member of our team. Office hours are 9am to 5pm Monday to Friday.

  • This field is for validation purposes and should be left unchanged.