Great professional approach

YDS

Great professional approach

May I take this opportunity to say how delighted I am not only with the outcome of the case but equally importantly for me, with the way in which you and your company have dealt with me.
I came to your company after feeling very let down by the solicitors I was using at the time. I did not feel that they had my best interests at heart. It was very much a case of believing that they did not have the time nor inclination to “fight” my corner and were simply taking the case because it came with my insurance. Their attitude made me feel as if I was being penalised for simply being a biker and I often wondered if they were on my side or the other party’s!
From the moment that I contacted your team I have felt that this was being taken very seriously and all my options and possible outcomes were very clearly explained to me. I was also left in no doubt that you and your team would make every effort possible to get the best deal on the table for me and did not see me as a second class citizen simply because I prefer to use a motorcycle rather than a car.
You have had a great professional approach to myself and the case and have also been brilliant at making sure I did my part with very useful phone calls asking where the heck was the paperwork I should have filled in!
I will continue to sing your praises to any and everyone I meet whom I think might need your help.