Poor Service Provided - Motorcycle Accident FAQs

Poor Service Provided

If you pay for a service (such as a mechanical repair, or having leathers tailor-made) then this service should meet certain standards, and if they aren’t met, then you may be entitled to claim.

The service should be carried out:

    • With reasonable care and skill
      i.e. to a proper standard of workmanship
    • Within a reasonable timeThis is even if you haven’t agreed a specific time with the supplier. What is considered to be a reasonable time will depend upon all the circumstances. The exception to this is when the delay is due to circumstances outside the supplier’s control.
    • At a reasonable charge, if you haven’t agreed the price first
      A reasonable charge would be similar to what other tradesmen in your local area are charging for the same work. If you agreed the price beforehand, or the method for calculating the price you were going to have to pay, then you can’t complain later that it was unreasonable.

Estimates: It may only be possible to obtain an estimate for the costs of the service. The final price may therefore vary from the estimate you are given, but it should still be reasonable.

Quotations: If you are given a quotation or a fixed price is agreed, this is binding, and cannot be changed without your consent.

What if I don’t want to pay?
If the tradesperson has some of your property, they may be entitled to keep this if you refuse to pay. Therefore it may be better to pay the price, letting them know that you are “paying under protest”, and that you will be taking action against them.

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Client Feedback

White Dalton have handled 1000's of motorcycle accident cases over the years. Here is some feedback from some of our recent clients...

First Class Service

I have always been will informed of all areas of development in this case. A first class service from the whole team. All correspondence either by mail, Read more...


I found White Dalton very thorough

and they kept me well informed of any progress at all points. Paul Henry's attention to detail and advice was very confidence inspiring. The case was Read more...


Martyn Dey was exceptional

Martyn Dey was exceptional and very helpful throughout and dealt with very quickly. Thank you Martyn.


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We Ride, We Know...

White Dalton Motorcycle Solicitors are Britain’s most specialist motorbike accident compensation claims solicitors, dealing with all legal aspects of motorcycle accident compensation claims.

Every one of our motorbike solicitors rides and we have total motorbike experience. We have years of experience in successfully gaining compensation for motorcyclists injured on the road.